Voice Recording: Welcome to Master Charge Customer Service. Your call is very important to us. All of our customer services representatives1 are currently2 assisting3 other customers. Please stay on the line and your call will be answered in the order in which it is received.
P:（to himself）Great...I wonder how long this is going to take...
【Twenty Minutes Later】
A: Customer Service, Barry speaking. How can I help you today
P: Finally! Yes, this is Peter Callahan speaking. I just tried to use my credit card and the guy at the gas station said that I was over my credit limit. This is impossible; I just paid the bill4 three weeks ago.
A: Hold on, Mr. Callahan, while I check your records. What is your credit card number
P:4286 4586 2559 4569. The expiration5 date is December 2004.
A:For security purposes, can I have your secret password
P:I'm not sure I remember what that is. Can you give me a hint6
A: Yes, it is the name of your favorite pet fish.
P: Flipper7
A:Ok, correct, thank you. Ok, according to our records, we have stopped your account because we think someone may have stolen your credit card.
P: What! That's not true. Why did you think that
A: There is a charge for $268.50 to the "Silky Day Spa." We thought a woman might have stolen your card.
P: NO! I bought a spa package for my girlfriend, for her birthday!
A: Sorry about the mistake, Mr. Cunningham.
P: That's Callahan!
A:Sorry, Mr. Callahan. I've reactivated 8your card. Have a nice day, and thanks for calling Master Charge.
P:If this happens again, I'm canceling my account. Goodbye.
錄 音︰歡迎來到萬事達卡客戶服務部，您的電話對我們是非常重要的。目前，我們所有的客服員都在協助其他客戶，請耐心等候，我們會依來電順序接聽。
彼 得︰（自言自語）好極了（諷刺），不知要等多久？
【二十分鐘後】
客服員︰客服部，我是貝瑞，您今天需要什麼協助？
彼 得︰終於！好，我是彼得凱拉漢，我剛剛試著要用我的信用卡，而加油站員說我已超過我的信用額度。那是不可能的事，我三周前才付帳單的。
客服員︰請稍等，凱拉漢先生，讓我查一下你的紀錄。你的卡號？
彼 得︰4286 4586 2559 4569，到期日是2004年12月。
客服員︰為加強保安，請給我你的密碼。
彼 得︰我不確定是什麼，給個暗示？
客服員︰可以，你最愛寵物魚的名字。
彼 得︰蛙鞋？
客服員︰正確，謝謝。好，根據我們的資料，我們已暫停你的帳號，因為我們認為有人盜用你的卡。
彼 得︰什麼？不對，為何你們會這麼做？
客服員︰有一筆在絲路水療美容沙龍二百六十八元五十分的消費，我們認為有可能是一位女性盜用你的信用卡。
彼 得︰不對！我女友生日，我替她買一套美容服務！
客服員︰康尼漢先生，對於這次誤解，我們感到抱歉。
彼 得︰我叫凱拉漢！
客服員︰對不起，凱拉漢先生。我已重新開啟你的卡，祝您有美好的一天，也謝謝您來電萬事達卡。
彼 得︰假如這個情況再發生一次，我就取消這個帳號，再見。