J:Waiter!

W:Yes, ma'am. Is something wrong

J:Yes, this is not what I ordered. I ordered my pasta with chicken. Instead, you gave me shrimp. I can't eat this, I'm allergic to shrimp.

W:I'll get you another one right away. It will be just a few minutes. I'm terribly sorry about this.

J:Thanks. That would be great. Also, could I get some more water, please

W:More water coming right up. Just a moment, please.

【five minutes later】

W:Ok, here you are. The pasta with chicken. Also, I got you another glass of water.

J:Thank you. That's much better.

【five minutes later】

J:Excuse me!

W:Yes

J:I can't eat this. The chicken is ice-cold. It looks like it's frozen.

W:I'm really sorry about this. It's my first day on the job here. I'll tell them to heat it up right away.

M:Excuse me, ma'am. My name is Jack, I'm the manager here. Are you enjoying your dinner this evening

J:Hardly. At first you got my order wrong, next the food was cold. I still haven't gotten my dinner yet.

M:I apologize for this. Your dinner is on the house. I'll tell our kitchen staff to bring your order right away.

J:Thanks, I'd appreciate that. This restaurant is very expensive, I would expect better service.

M:Would you like a complimentary appetizer while you're waiting

J:Sure, that would be great. Thanks for your help.

M:I'll get that right away. Again, I'm really sorry about this.

J:Thank you.

珍︰服務生！

服務生︰是的，女仕。有什麼不對勁嗎？

珍︰是的，這不是我點的。我點的是雞肉義大利麵。你們卻換了蝦子給我。我不能吃這個，我對蝦過敏。

服務生︰我馬上幫你換一另個。只要幾分鐘就好。真是非常的抱歉。

珍︰那就好，謝謝。另外，請幫我倒些水可以嗎？

服務生︰水馬上來。請稍候一下。

【五分鐘後】

服務生︰好了，這給你的。一份雞肉義大利麵。還有給你另一杯水。

珍︰好多了，謝謝。

【五分鐘以後】

珍︰對不起！

服務生︰怎麼了？

珍︰這我沒辦法吃。雞肉是涼的。它好像是冷凍的。

服務生︰真的很抱歉。我剛來這裡工作第一天。我馬上請他們弄熱。

經  理︰對不起，女仕。我是傑克，我是這裡的經理。今天的晚餐您覺得還可以嗎？

珍︰不太好。首先你們弄錯我的餐點，再來是餐點是冷的。到現在都還沒有吃到我的晚餐。

經  理︰我鄭重給您道歉。您的晚餐將免費供應。我立刻請廚房人員送上餐點。

珍︰謝謝，感謝你的招待。這是家高級餐廳，應該要有更好的服務。

經  理︰您在等餐點來的時候想要先上點招待的開胃菜嗎？

珍︰當然，那最好了。感謝你的招待。

經  理︰我馬上拿來。再次為今天的情形對您說抱歉。

珍︰謝謝。